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Fotographix (2000) Ltd Privacy Policy 
Fotographix (2000) Ltd regards customer privacy as an important part of our relationship with you our customers. The following privacy policy applies to all Fotographix (2000) Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at 03 433 0015.
In order to use the Fotographix (2000) Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Fotographix (2000) Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. Use of Collection Information
Any details collected from Fotographix (2000) Ltd customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
If you have any questions about security on our Website, you can email us at sales@fotograohix.co.nz Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@fotographix.co.nz. Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications
Fotographix (2000) Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@fotograohix.co.nz  You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
 
Third Parties
Fotographix (2000) Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Fotographix (2000) Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Fotographix (2000) Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of fotograohix.co.nz

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Fotographix (2000) Ltd Security Policy
Fotographix (2000) Ltd uses the Payment Gateway POLi for its online credit card transactions. POLi processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the POLi gate way are secured payments.
• All payments are in New Zealand dollars.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Fotographix (2000) Ltd or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within POLi’s bank-grade data centre, further protecting your credit card data.
• POLi is an authorised third party processor for all the major NZ banks.
• POLi at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Fotographix (2000) Ltd.
For more information about POLi and online credit card payments, please visit http://www.polipay.co.nz

Delivery Policy
After ordering online, you will receive an email confirmation from POLi containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Courier Post 2 day delivery within 1 working day; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at sales@fotographix.co.nz
Unless by special arrangement via telephone, we only deliver goods to a New Zealand address.
You may pick up from our store if preferred at the below address
Fotographix
205a Thames St
Oamaru

Refund & Returns Policy
If for any reason the product you receive is faulty on arrival, we will repair, replace, or refund the item as outlined by the Consumers Guarantees Act. Please email us at sales@fotographix.co.nz so that we can resolve any problems should they arise.
Fotographix (2000) Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure when sending an item in for repair. If it does arrive damaged please take a photo of it to show the damage and ask the courier for a damage claim form for you to fill out. The courier company (if they are at fault) may pay out for a replacement. See their Make a Claim page https://www.courierpost.co.nz/track/make-a-claim/

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ABOUT US

Fotographix has been operating since about 1986… That’s a few years ago now. We are the one stop shop for all your photography and printing needs. 
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CUSTOMER SERVICE

PHONE
EMAIL
(03) 433 0015
sales@fotographix.co.nz
 
ADDRESS 207 Thames Street
Oamaru 9400

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